Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information that is automatically collected when you use our Website or Services.

1.1 Personal Information

Personal Information that you may provide includes:

• Contact Information: Name, email address, phone number, and company name
• Account Information: Username, password, and security questions
• Service Information: Information about your IT infrastructure, security needs, and service preferences
• Payment Information: Billing address and payment method details (processed securely through our payment providers)
• Communication Data: Any information you provide when contacting our support team or filling out forms

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information:

• Log Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages
• Device Information: Device type, operating system, unique device identifiers
• Location Data: Approximate geographic location based on IP address
• Usage Information: How you interact with our Website and Services

1.3 Security Assessment Data

When providing cybersecurity services, we may collect:

• Network configuration details
• System vulnerabilities and security logs
• Threat detection data
• Incident response information

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve our cybersecurity services
• Perform security assessments and monitoring
• Respond to security incidents and threats
• Deliver IT support and consulting services

2.2 Communication

• Send service updates, security alerts, and technical notices
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide important security advisories and threat intelligence

2.3 Business Operations

• Process payments and manage billing
• Analyze usage patterns to improve our services
• Ensure compliance with legal obligations
• Protect against fraud and abuse

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent or at your direction
• Aggregated Data: We may share aggregated or de-identified data that cannot be used to identify you

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Security assessment data and logs are typically retained for 12-24 months unless longer retention is required for compliance or ongoing security monitoring.

5. Data Security

As a cybersecurity company, we take data protection seriously. We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You may request access to or correction of your personal information by contacting us.

6.2 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

6.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

6.4 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze Website traffic and usage
• Improve Website functionality
• Detect and prevent security threats

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Website.

For more information about cookies, visit www.allaboutcookies.org.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Contact Information